Our Privacy Policy

The Company owns and operates an online platform that provides users with information recommendations and services related to travel and leisure including tools for researching and/or booking hotels rentals and other accommodations attractions and experiences restaurants flights and cruises among other leisure-related services. In this Statement we refer to these as our “Services”.

The information that you and others entrust us with enhances our ability to provide more relevant personalized and helpful Services. We know that sharing your information with us is based on trust. We take your trust in us seriously and are committed to providing you helpful information products and services curated based on the information you have shared with us. Equally and perhaps more importantly we are committed to respecting your privacy when you visit our website or use our Services and being transparent about how we use the information you have entrusted to us.

This Privacy Policy (“Policy”) is being framed in accordance under the applicable law.

By using our Services through the Platforms you signify your assent to this Policy and consent to the processing of your personal information and/or sensitive personal data or any other transaction that is generated with your use of the Platforms (“Information”). If at any time an individual provides information about someone other than herself or himself the individual warrants that they have that person’s consent to provide such information for the purpose specified.

When you open an account or book any of our Services we need to collect some personal information about you such as your name email address passport number and payment details. This information is used for example to process your booking and travel arrangements and purchases. Some of this information is shared with our trusted partners such as hotels and airport ground handlers to ensure that your baggage arrives safely at your destination.

In this privacy policy (hereinafter the “Policy”) we explain how we collect use and protect your personal information.

This Policy applies to all personal information we process about you when you do business with us purchase or use our Services visit our website or otherwise interact with us. This Policy was developed to comply with the requirements of the privacy protection legislation in force.

We are committed to respecting your online privacy and recognize your need for appropriate protection and management of any information you share with us on the Platform.

If you do not agree with this Policy ensure that you do not in any manner use our Services or download install and/or use the mobile application.

We intend to provide services and features that meet your needs. To do so when You use our Platforms we may obtain the following information about you and your device from which you avail Services if you consent to it –

• Device Information: Information such as device ID pages accessed IP address mobile network operating system or a unique identifier. We will link your mobile phone number with your device. This helps us analyse how our app works fix any issues keep the app safe and ensure a seamless experience for you. Additionally we may ask for a one-time access of your camera microphone location or any other information necessary for provisioning of the Services.
• Personal Data: Such as name e-mail address mobile number etc. This helps us fulfil our legal obligations which require us to confirm your identity.
• Location information: We may also collect certain location information if you have instructed your Device to send such information via the privacy settings on that Device or for example if you have uploaded photos tagged with location information or allow to access your current location.
• Billing and other payment information (such as your bank account information credit card number cardholder name expiration date authentication code and billing address)
• Documentation to support travel and planning
• Username and password
• Other information about yourself that you have voluntarily disclosed
• Purchasing and booking history
• Information about your travel experience and dining plans and preferences
• Communications when you contact our customer service team including inbound and outbound calls
• Information that you have provided to other third party companies for the purposes of logging in to social media. This includes publicly available information such as name age-range as well as email addresses.
• Cookies: A "cookie" is a text file that websites send to a visitor’s computer or other Internet-connected devices to uniquely identify the visitor’s browser. Thus Cookies aid us in recognizing you as a customer and remember your preferences so we can personalize our services. Cookies are required to prevent fraud and ensure the security of websites we control. You are free to decline our Cookies if your browser permits this. However that may not guarantee you a seamless user experience.
• Service Usage and Transactional Information: To enable you to make payments and to provide you services for your account using our Services we may store your financial information such as your bank account or details mentioned on your credit cards or debit cards or other payment instrument details etc. that are required for a successful transaction.
• Any other information that is required to be collected as per specific mandate from any bank or as a legal requirement in India.

Company primarily collects your Information to provide you with a secure smooth and we want to provide you with relevant content and a tailored experience when you use our Services and we use information about you to do that including in the following ways:

• Developing and providing products or services (whether made available by us or through us)
• Registration membership and other contracts
• Register and manage your account including to allow you access to and use of our Services
• Facilitate your bookings
• Process payments or credits
• Offer you promotional programs that may include competitions gift cards rewards cash back and discounts
• Improve our Services
• Use your information for analytical purposes and to enable us to improve our Services
• Provide you with a tailored/optimized experience by grouping users based on for example usage interests and demographics
• Send you survey market research invitations or panel interviews for analytics purposes
• General Information providing additional services including customer support
• Processing transactions and verifying your identity (including during account creation and password reset processes)
• Remedying fraud or other potentially prohibited or illegal activities and detecting/preventing violations of policies or applicable user agreements
• Data collected by cookies helps us track analyse and understand user trends so as to enable us to understand lacunas (such as slow response time on our website page or application) and improve your interactive experience of using our Services our design features and functionalities
• We use your browsing and shopping history to serve you internet based advertising
• We access data or information stored by third parties in case required for providing you uninterrupted and satisfactory Services or in case consented by you
• We may use the Information or de-identified data for analytic purposes
• Any data which a user provides via his/her/their email inbox (from mail provider) will be used only to provide direct features mentioned on the app or website. Further use of this data will be done only after taking consent from the user
• To improve our Services we need to constantly update and alter our business and marketing strategies for which we require the navigational and log information to determine and analyse the merchants markets technology operating systems browsers devices locations from which our Services are used most or used least. For example such information and its analysis will help us focus more on your needs by providing you a wider range of Services or developing updates for particular operating systems and mobile application versions etc. Further the information collected helps us offer you other products programs or services that we believe may be of interest to you. In addition such information collected will help us alert you in case of software compatibility issues
• The data shall be stored in servers located in India

In order to provide some of our Services and processing activities we use service providers and may need to make available each category of information that we collect to these service providers and certain other third parties including our group of companies in the following circumstances:

• Our Group of Companies. We may share information with certain companies in our corporate family so we can provide you with information about products and services both travel-related and others which might interest you and to provide payment services. This sharing also allows us to better understand how you interact with the websites apps and services of our group companies. These companies will comply with this Statement and all applicable laws governing the transmission of promotional communications.
• Suppliers. We may share information with certain suppliers used to facilitate our Services including where relevant to help with transactions.
• Trusted third parties. Third parties may also assist us in collecting information by for example operating features of our website or facilitating the delivery of online advertising tailored to your interests. We may share audience segments and other information such as hashed email addresses with third parties that use that information for tailored advertising to you. Other third parties may also provide us with their content and contract generation management and hosting tools. Third parties may only collect or access information as needed to perform their permitted functions. If and to the extent these third parties only assist us to perform our processing operations we have bound them contractually to only act on our behalf as so-called data processors.
• We do not share disclose or distribute any of your Information to any third party unless required under an arrangement between the Company and the third party for service delivery product enhancement communication purpose etc. For example the Company may itself or through third parties send you emails SMS such other means to communicate promote new products and activities or for your invaluable feedback or for marketing purposes.
• To complete a transaction we may share financial information (such as credit card details or other payment mode details) provided by you with authorised third parties for instance our business partners financial teams/institutions involved in fulfilment of the said transactions if any.
• We also may share your information if we believe in our sole discretion that such disclosure is necessary:
  • To comply with legitimate and enforceable subpoenas court orders or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • To investigate prevent or take action regarding illegal or suspected illegal activities; to protect and defend the rights property or safety of Company our customers or others; and in connection with our Terms of Use and other agreements.
  • In connection with a corporate transaction such as a divestiture merger consolidation or asset sale or in the unlikely event of bankruptcy.

We have implemented appropriate administrative technical and physical security procedures to help protect your information. We only authorize specific personnel to access personal information and they may do so only for permitted business functions. We use encryption when transmitting your information between your system and ours and between our system and those of the parties with whom we share information. We also employ firewalls and intrusion detection systems to help prevent unauthorized access to your information. However we cannot guarantee the security of information from unauthorized entry or use hardware or software failure or other circumstances outside of our control.

We work to protect the security of your Information during transmission by using appropriate software which encrypts information you input. This encrypted information is stored on secure servers and data centres. Further we ensure that the number of employees involved in the management of the data centre who have physical access to these computers is limited. Also we use advanced security technology to prevent our computers from being accessed by unauthorized persons.

We use all reasonable and appropriate technical and organizational security measures to protect the security of your Information both online and offline including the implementation of access controls implementation of firewalls network intrusion detection and use of anti-virus software.

However it's important to note that despite our security measures data transmissions are never entirely private or secure. By providing us with information you acknowledge that any transmitted data may be read or intercepted by others and you do so at your own risk even if a specific transmission is encrypted.

However when you communicate with customer service via email or chat on our platform these interactions occur through unsecured transmissions. Consequently any information you provide (such as email address or payment details) may be accessible to others. For this reason we recommend exercising caution and refraining from sharing sensitive information through these communication channels.

Please note that no system is completely secure. So while we strive to protect your data we cannot guarantee that unauthorized access hacking data loss or a data breach will never occur.

If any security breach comes to our knowledge then we may take all steps required to protect misuse of such Information and may attempt to notify you electronically so that you can take appropriate protective steps.

Our Services are not intended for children which we consider to be: (i) individuals that are 13 years of age or under or the age of privacy consent in your jurisdiction; or (ii) when processing data on the basis of a contract the age of legal capacity to enter into the agreement.

We will only collect or process information belonging to children under very limited circumstances. We might need to collect personal information belonging to children as part of our Service if for example the personal information is required as part of an experience-related reservation. We will only collect personal information belonging to children if it is provided by and with consent of a parent or guardian. If we become aware that we have processed the personal information of a child without the valid consent of a parent or guardian we will delete the personal information.

In addition to being able to update and correct your personal data you may also have other data protection rights. This revolves around what you can allow or restrict us to do with your information.

You have the option to provide or deny consent for collection of your information restrict disclosure to third parties and revoke consent already granted to collect your Information. Only such Information shall be collected by Company to which you have explicitly consented. Additionally you may revoke the access to such information collected by us by writing to us at any point of time and you may delete the mobile application from your mobile/system.

You also have the right to ask for a copy of your personal data in a portable (machine-readable) format. You can also say no to us using your personal data for direct marketing and in certain other circumstances which include events where ‘legitimate interest’ is involved.

Withdrawing your consent will not affect the lawfulness of any processing we carried out before your withdrawal nor will it affect processing of your personal data carried out in reliance on other lawful grounds other than consent.

We will keep your personal data for as long as it is needed to carry out the purposes we've described above or as otherwise required by law. Generally this means we will keep your personal data as long as your account is active or as needed to provide our services. If you cancel/ deactivate/ unsubscribe your account with us we are not under any obligation to retain your information. However we may retain your information for twenty-four (24) months (post cancellation/ deactivation) as our business practice.

You can make any of these requests by contacting us at experiences@thisday.app. We will respond to all requests in accordance with applicable laws.

We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in this Policy unless applicable law requires a longer retention period. In addition we may retain your information for the duration of any period necessary to establish exercise or defend any legal rights.

To request deletion of your data please contact us at experiences@thisday.app. Please note that we will be able to delete data only to such extent as is permitted and/or mandated by applicable law.

Please note that we may update this Policy in the future. If we believe any changes are material we will let you know by doing one or more of the following: sending you a communication about the changes placing a notice on the website and/or posting an updated Statement on the website.

Company shall not be liable to you for any type of direct or indirect incidental economic compensatory punitive exemplary or consequential losses arising out of performance or non-performance of its obligations under this Policy.

Notwithstanding anything contained in this Policy or elsewhere Company shall not be held responsible for any loss damage or misuse of your Personal Information if such loss damage or misuse is attributable to a Force Majeure Event. The term “Force Majeure Event” shall mean any event that is beyond the reasonable control of Company and shall include without limitation sabotage fire flood explosion acts of God civil commotion strikes lockouts or industrial action of any kind riots insurrection war acts of government pandemic epidemic computer hacking civil disturbances unauthorised access to computer data and storage device computer crashes breach of security and encryption or national/state lockdown due to any reason and any other similar events not within the control of the Company.

If you have any questions queries concerns or feedback about this Policy or our privacy-related practices please feel free to contact us on experiences@thisday.app.

In case you have any grievances relating to the collecting receiving possessing storing dealing or handling of Personal Information provided by you you may contact us at:

• Grievance Officer: Summit Nayak
• E-mail ID: summit@thisday.app
• Contact Details: +91-9205050361